Refund policy

Return and Refund Policy

Effective Date: February 2nd 2026

General Policy

All sales and subscriptions made through The Austen Box LLC website and services are considered final sale.

Final Sale Items:

• All shipped subscription boxes are final sale

• Discounted items purchased during shop sales are final sale

• All One-Time Boxes are final sale

• Any Gift Purchases are final Sale

• We do not offer refunds if you receive a book or item that you aren't interested in or already have

We hope you pass unwanted items on to a book-loving friend or family member or donate them to your local library!

Damaged or Missing Items

The only exception to our shop return policy is for items that arrive damaged or defective:

If you receive a damaged item or your box is missing items, please contact us at support@theaustenbox.com with details of the damaged or missing items. We may, in our sole discretion, decide to replace your damaged or missing items.

Requirements for Damage Claims:

• Photographic evidence of the damage or condition of the box at the time it was received will be required

• Please take photos and email them to us as soon as possible after delivery

• Include your order number and detailed description of the issue

• Contact us within 7 days of delivery for fastest resolution

To report damaged or missing items:

• Email: support@theaustenbox.com

• Include photos of damaged items or packaging

• Provide your order number

• Describe the issue in detail

Important: We do not offer returns or refunds for shop items simply because you changed your mind, don't like the item, or already own it. Please review all shop purchases carefully before completing your order.

Subscription Renewals and Charges:

All subscription charges are final and non-refundable. When your subscription renews and your card is charged, you are committed to receiving the boxes that have been paid for.

• Cancelling only affects future renewals - it does not trigger any refund for the current billing cycle

• If you cancel your subscription, it will prevent the next month's renewal only

• No refunds are provided for subscription fees once charged, regardless of shipping status

• Customers are responsible for monitoring their subscription status and billing dates

• We recommend cancelling before your renewal date if you no longer want the service

Subscription Cancellations:

Monthly Subscriptions:

• Monthly subscribers can cancel their subscription at any time

• Cancellations can be made through your customer account portal

• Cancellations must be made before the next billing cycle to avoid being charged for the following month

• Contact support@theaustenbox.com if you need assistance with cancellation

• Important: Cancelling does not provide a refund for boxes you've already been charged for

Term + Subscriptions (3-month, 6-month, 12-month)

You are responsible for completing payments for the full contracted term

After your contracted term, your subscription automatically continues month-to-month at the same per-box price you paid during your commitment term
You may cancel at any time after the contracted term.
Automatically charges on the 15th of each month (after initial monthly purchase)
Introductory discounts and free gifts typically apply only to 6-month plans
If you receive an introductory discount on a 6-month plan, you must complete 5 additional payments before canceling
Setting your subscription to cancel before your commitment ends means cancellation will occur AFTER your commitment period is complete

General Cancellation Policy:

• It is the customer's responsibility to understand their subscription type and commitment period

• Review your subscription terms carefully before selecting a plan

• Term discounts are provided based on the full commitment - early cancellation does not void payment obligations

Return Process

• Due to the curated nature of our literary subscription boxes, all purchases are final. This allows us to maintain competitive pricing while sourcing unique books and literary items for our community. We encourage sharing any unwanted items with fellow book enthusiasts or donating to your local library!

Contact Information

For questions about our policies contact:

Email: support@theaustenbox.com Website: https://www.theaustenbox.com/contact/ FAQ: Please refer to our FAQ page for additional information

Email Correspondence

We send email correspondence and newsletters following orders and member registration. You can opt out of marketing emails at any time by:

• Using the unsubscribe link in any marketing email

• Updating your preferences in your customer account

• Contacting support@theaustenbox.com

Please note that you may still receive transactional emails related to your orders and account even if you opt out of marketing communications.

Policy Changes

This Return and Refund Policy may be updated from time to time. Any changes will be posted on our website with an updated effective date. Continued use of our services after policy changes constitutes acceptance of the updated terms.

Dispute Resolution

If you are not satisfied with our handling of a return or refund request, please contact our customer service team at support@theaustenbox.com. We are committed to resolving customer concerns fairly and promptly.

By placing an order or subscribing to The Austen Box services, you acknowledge that you have read, understood, and agree to be bound by this Return and Refund Policy.